TROUSER GRAPHITE

Shipping policy

Kayola Store's Shipping Policy ensures clarity on processing times, shipping rates, and methods.

With orders typically processed within 1-3 days, worldwide shipping options, and the use of reputable carriers, customers can monitor their deliveries through order tracking.

While international shipping is offered, customers should be aware of potential customs fees.

To address concerns or incidents like lost packages, Kayola.Store encourages contacting them at kayola.store@gmail.com emphasizing their commitment to customer satisfaction throughout the shopping experience.

• Enjoy a 30-day return policy with a 14-day initiation window from the date of receiving your items, ensuring flexibility for our customers.
• To qualify for a return, ensure the item is unworn, unused, with tags, and in its original packaging. A proof of purchase, such as a receipt, is required.
• For any return-related inquiries, reach out to us at kayola.store@gmail.com.
• We are here to assist you throughout the process.
• Inspect your order upon receipt. Report defects, damages, or incorrect products immediately, allowing us to address the issue promptly.
• Certain items, including perishables, custom-made, and personal hygiene products, are non-returnable. Contact us for specific concerns about your item.
• Unfortunately, we do not accept returns for discounted items or gift cards.
• We'll notify you upon receiving and inspecting your return. Approved refunds are processed within 10 business days. Contact us if more than 15 days pass since approval at kayola.store@gmail.com